Shipping Policy

At Eleven Golf, we are committed to providing you with a seamless shopping experience, including fast and reliable shipping for all orders. Please review the following guidelines to understand our shipping process:

Shipping Destinations:

We offer international shipping, so there are very few destinations we cannot deliver to. Whether you're located in Europe, North America, or anywhere else, we'll deliver your order to you.

If you think there may be issues with delivering to your location, please contact us at info@eleven-golf.com to see if we can deliver to you, and we’ll do our upmost to assist you.

Shipping Methods:

We’ve partnered with trusted shipping carriers to ensure the timely delivery of your order. Shipping speed may vary depending on your location however, and excludes weekends and UK public holidays.

Domestic orders to the UK-mainland are typically delivered on a next-day basis once your clubs have been constructed. Some highland and island areas of Scotland, along with Northern Ireland, and the Channel Isles may take longer however.

Standard international shipping typically takes 4 - 5 business days upon completion of your clubs, though this is subject to customs clearance, which in some instances can extend this delivery window.

Shipping Rates:

Shipping rates are calculated based on your delivery destination. Shipping costs will be displayed at checkout for your convenience, however the shipping costs to some of our product’s most popular destinations are as follows;

UK Mainland - £5

USA - £25

Canada - £25

Australia - £60

New Zealand - £60

South Africa - £60

Order Processing Time:

Orders are typically processed and shipped within 5 - 10 business days of order placement. Please note that due to the custom-built nature of our products, all clubs are carefully assembled to your exact specifications, and therefore during busy periods, we may occasionally fall short of our estimated delivery window however, this ensures you receive a quality, game-changing product.

Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information from our courier. You can use this information to track the status of your order and monitor its progress.

Please ensure that both your delivery address and email address are completed and provided to us correctly, as we’re unable to amend these once shipped, and do not accept responsibility if your goods are lost or undelivered as a result of you providing incorrect delivery details.

International Shipping:

For international orders, please be aware that customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. Please check with your local customs office for more information on potential fees. All orders are shipped from our HQ in Hereford, United Kingdom.

If you have any questions or concerns about our shipping policy, please contact our customer service team at info@eleven-golf.com. We're here to assist you with any inquiries and ensure a smooth shipping experience with Eleven Golf.